Appointment No Show/Cancellation Policy
As a dental specialty surgical center, our day is carefully scheduled with every effort given to proper time allotments for individualized care of each of our patients. Preparation procedures including supplies, equipment and staffing can be extensive and costly. When an appointment is scheduled, that time has been set aside for you and when it is missed or rescheduled with late notice, that time cannot be used to treat another patient. We have therefore implemented the following policies regarding no shows and cancelled appointments.
Our policy is as follows
- A minimum of 48 hours’ notice is required for all cancellations. Cancellations for Monday appointments are required by 1:00 p.m. on the previous Thursday. Cancellations for Tuesday appointments are required by 1:00 p.m. on the previous Friday.
- A $150 fee will be charged for all no shows, as well as surgery appointments that are cancelled without the above 48 hour notification.
- Larger surgical cases are subject to the 48 hour notice, as well as a no show/cancellation charge totaling a percentage of the entire case. Our office will inform you regarding these cases.
- No future appointments can be scheduled nor can records be transferred without the payment of this fee.
Our policies and procedures have been established to ensure the highest quality of care. No shows and late cancellations prevent others in the community from receiving much needed specialty care.